To take advantage of our return and exchange policy, please contact us within 48hrs upon the delivery date.
1. Please contact us with a picture to get a Return Authorization and Return Address within 48hrs upon receipt.
2. All items should be returned in same condition when purchased.
3. If items are in the following condition, you may return the item if outside toronto within 10 days and inside Toronto 48hrs after you received it.
a.) Quality issue
b.) Totally damaged during the shipment
In some cases we will refund to your card the full cost of your purchase after received your return parcel in Good Undamaged Condition. Any postal costs which we are happy to cover with a voucher which can be used towards another purchase.
4.Due to below for customer’s personal reasons, you would like to return the items back. We are sorry you need to pay for 25% restocking fee and shipping cost. So please complete your order carefully
a. Not interested any more for the product.
b. Mistake order by customer side
c. Wrong or incomplete shipping address provided by customer.
d. Parcel return due to nobody at home to sign it.
1. Please contact us to get a Exchange Authorization and Return Address within 3 days upon receipt.
2. All items must be returned in unused/unworn condition. Please return the original package with complete attachments including pamphlet, tag, dust bag, case, etc.
3. If the products you receive have some quality problems, please email pictures to us and we can arrange for an Unconditional Exchange Authorization without additional costs to you.
4. If the products don’t come up to expectation and you feel you would have preferred another item please contact us for an Exchange Authorization but you must pay the shipping charges back and forth.
5. All items can be exchange for different price replacements. Pay or Refund the price difference. Please be aware that we will issue the replacements only after your returns have been received.
Any further questions please feel free to contact with us on:
Shipped Orders Cannot be cancelled once shipped.